Customer Success Manager

Customer Success
|
Tel-Aviv

Customer Success Manager

Customer Success
|
Tel-Aviv

We are looking for a Customer Success Manager to head the growing client base, help customers gain insights with our platform, create Engagement plans to improve business KPIs in order to utilize Copilot’s full potential, and understand our clients’ needs for.

What you will do:

➤ Control the entire relationships with existing clients on a weekly basis, from startups to enterprises.

➤ Fully understand the Copilot platform capabilities and usage.

➤ Delve into the client’s products, user base, and key performance indicators.

➤ Research and suggest plans for engaging with the client’s users, according to the KPIs and insights.

➤ Identify needs and feedback from customers, and work closely with the product team to improve our product and give our customers what they need.


You should be an ideal candidate if have:

➤ 3+ Experience in CSM/Sales/Marketing.

➤ Excellent verbal and written communication skills in English.

➤ Independent and team-based problem-solving, decision-making, and organizational skills.

➤ Proficiency in diplomacy under pressure, including prioritization of requirements and requests from customers.

➤ Strong analytical and large end-user base communication skills.

To apply, please visit
this link
or email us at:
Careers@copilot.cx