June 20, 2020
Cracking the Code to Customer Satisfaction: Customer Experience (CX) is Only Half the Story
How happy are your customers with your brand or product; that’s the “to be or not to be” question...
Copilot gives you the tools to collect the relevant data from your smart products, gain insights and engage your end users with meaningful, contextual messages to deliver better CX, improve customer satisfaction and drive higher Lifetime Value (LTV).
Identify and communicate with customers who are struggling with product setup or configuration, and at-risk to return their device. Send real-time messages automatically, to prevent costly support calls and product returns, and delight your customers all at the same time.
Better store ratings directly impact the visibility of your product, not to mention influence other potential buyers. Pinpoint your happy, active users at their delight moment and encourage them to provide positive ratings and reviews of your product to the relevant online stores.
Better store ratings directly impact the visibility of your product, not to mention influence other potential buyers. Pinpoint your happy, active users at their delight moment and encourage them to provide positive ratings and reviews of your product to the relevant online stores.
Reach out to those customers who, based on their behaviors and product usage patterns, are likely to buy more consumables, accessories, or subscriptions, or may be prime for your latest product release. Turn your happiest, most active customers into promoters by incentivizing them when they refer their friends.
Get a clearer picture of how your customers are interacting with their devices over time, and identify your most frequently and rarely used features. Gain valuable insight that can inform your product development, and help you build devices and applications that are better suited to your customers’ needs.
Get a clearer picture of how your customers are interacting with their devices over time, and identify your most frequently and rarely used features. Gain valuable insight that can inform your product development, and help you build devices and applications that are better suited to your customers’ needs.
Their light-weight SDK integrated seamlessly with our apps and required very little support from our technical team. When we did need help their team was there for us, extremely helpful and proactive.
The ability to deliver the right message to the right user at the right time has been a real game-changer for us. Our customers love our proactive approach, and that wouldn’t be possible without Copilot.
Its automated platform is specifically geared toward connected products like the Sandman Doppler, making it easier than ever to engage our users in meaningful ways.
and were able to reach out to the users who really needed help with our connected devices.Copilot has made it easy to get a handle on all of our most valuable user data across our connected devices, It helped us to improve on User Experience issues that came up and make important business decisions.
Latest thoughts about CX, consumer electronics and everything in-between
Mail: hello@copilot.cx
Call: (212).398.0001
