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The IoT user

engagement platform

Copilot.cx, is the only consumer electronics focused solution to turn your transactional customers into prime users that continuously benefit your brand.

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Maximize customer

lifecycle opportunities

Shine a light on your product experience, identify pain points in the setup process, and spot replenishment opportunities with your engaged customers. Then send out customized campaigns to minimize returns, maximize sales, and take your review score to new heights.

Customer Life Cycle

SEGMENTATION ENGINE

Customize campaigns based on user behavior

With our user behavior modeling and live analytics, you can see how your customers are feeling in real time by blending data from device models, firmware updates, feature usage, and more. This helps you prioritize your product and marketing roadmap so you can target customers when it matters most.

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SETUP ENGINE

Optimize onboarding to reduce returns

Wrong WiFi band. Incomplete setup wizard. No power at the mains. Our Setup Engine shows you exactly which parts of your onboarding process are causing returns. Then you can use that data to send automated messages in real time, turning at-risk returns into happy customers.

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Using Copilot's powerful campaigns, we were able to increase our paper sales for our Polaroid Printers

Chaim Piekarski

CEO, C+A Global

Reviews Engine

Target happy customers to get more five-star reviews

Stop risking negative reviews with one-off email blasts. Our Reviews Engine lets you target your most active and engaged customers at key moments of delight. So you can get better reviews more often and use word of mouth to fuel online growth.

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Upsell and subscription engines

Leverage data to sell more products and subscriptions

With Copilot, a customer’s first purchase is just the start. By combining user behavior data with device analytics, our Upsell and Subscription Engines let you send out targeted campaigns to drive repurchases, subscriptions, and referrals.

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Customer Experience Engine

Turn customers into brand advocates

Surprise and delight your customers with our Customer Experience Engine. Send a simple message to celebrate key milestones, or reward their loyalty with a timely offer. So next time a friend asks for a recommendation, your brand is the first name that springs to mind.

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Give your marketing team the edge

The Copilot.cx SDK was built with marketers in mind. We’ll help your developers integrate it with your product and app, then we’ll show you how to make the most of all that data.

Optimized for IoT products

Automated Campaigns

Retail Store Compatible

No Coding Required