Copilot - IoT customer experience management

Automated Customer Experience Management

Copilot enables consumer electronics companies to foster one-to-one connections with their end users, improving customer satisfaction and driving overall lifetime value.

The World's First
Consumer IoT Platform

Zemingo Copilot is a fully integrated consumer IoT platform focused on increasing customer satisfaction, retention and lifetime value. It is robust, scalable and quickly deployed which keeps you focused on what really matters in the world of connected devices – building strong relationships with your users that will deliver value and drive revenue

Benefits

Prevent Product
Returns

Using data-science, Copilot automatically identifies and communicates with customers that are struggling with product setup and are likely to return it to the store. Automated contextual communication generates higher satisfaction and strong brand loyalty

Improve Store Ratings

Better store ratings directly impact the visibility of your product. Copilot's ratings engine interacts automatically with happy users at the right moment and encourages them to provide a positive rating and review of your product on the relevant store

Build Better Products

By analyzing the way your customers are interacting with their devices over time, Copilot identifies frequently and rarely used features, allowing you to build better devices and applications fitted better to your customers’ needs

Generate More Revenue

Use Copilot Smart Logic to automatically reach out to customers who are likely to buy more consumables, accessories or subscription, with a personal offer tailored to each user according to their usage pattern

Benefits

Prevent Product
Returns

Improve Store
Ratings

Build Better Products

Get insights about users demographics and products usage patterns to optimize the next version of your product or build the next product in line

Generate More Revenue

How It Works

Gather Data

Copilot integrates and collects usage data from various sources (the device, mobile app, 3rd party sources) and creates a clear view of users behavior and devices operation.

Deep Analysis

To provide deep insight into the consumer lifecycle, user data is processed, analyzed, compared with industry standards and segmented based on other user’s behaviors.

Deep Analysis

To provide deep insight into the consumer lifecycle, user data is processed, analyzed, compared with industry standards and segmented based on other user’s behaviors.

Engage

Engaging with your customers on a regular basis is a key to improving customer satisfaction, increasing retention and generating new revenue. Copilot’s automatic rules engine enables reaching out to the right people based on their behaviors to encourage them to post a positive rating, buy accessories, or order replenishment of consumables