Win users over, right from the start
Set up automated support campaigns triggered by live device information to guide users through your onboarding process. So instead of wrestling with returns, you can give every customer a great first experience.
GET YOUR CUSTOMERS CONNECTED
30% of smart product setup failures are due to simple and solvable connectivity issues
SET OFF ON THE RIGHT FOOT
86% of product returns are determined in the first 13 minutes of the user’s interaction with a product
ROLL OUT THE WELCOME MAT
67% of returned products are categorized as no fault found (NFF)
Solve problems before they begin
In the world of smart consumer electronics, first impressions are everything. Copilot gives you insights about failures in your onboarding process, then arms you with the tools to support your customers. So from flat batteries to the wrong WiFi network, you can help get your users up and running in real time.
Set new records for onboarding rates
Guide your users to glory at every stage of the onboarding process. Set up customized outreach sequences to steer them towards key milestones. And use real-world triggers like network drop-off and skipped setup steps to take your setup success rate to new heights.
With Copilot’s customer set up campaigns, we were able to save in real time via automated in-app campaigns over 64,000 users who struggled with 2.4GHz/5GHz connectivity.
Ana maria buenda
senior marketing analyst
Meet customer needs at speed
Detect setup issues and deliver automated solutions in real time. So your users can experience the full benefits of your product – faster than ever. Fewer support calls. Less time rewriting user manuals. More chances to turn new customers into brand advocates.