Tech
NPS Segmentation, Revisited: How to Find Out Which Customers Are Unhappy (and Why)
Read more: NPS Segmentation, Revisited: How to Find Out Which Customers Are Unhappy (and Why)
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Copilot STAR puts the devices you sell in one app, even when they run on different IoT platforms.
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Platform choice.
Use different IoT platforms for different devices, all in one app.
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Maximize customer
lifecycle opportunities
Shine a light on your product experience, identify pain points in the setup process, and spot replenishment opportunities with your engaged customers. Then send out customized campaigns to minimize returns, maximize sales, and take your review score to new heights.
Customer Life Cycle
SEGMENTATION ENGINE
Customize campaigns based on user behavior
With our user behavior modeling and live analytics, you can see how your customers are feeling in real time by blending data from device models, firmware updates, feature usage, and more. This helps you prioritize your product and marketing roadmap so you can target customers when it matters most.
SETUP ENGINE
Optimize onboarding to reduce returns
Wrong Wi-Fi band. Incomplete setup wizard. No power at the mains. Our Setup Engine shows you exactly which parts of your onboarding process are causing returns. Then you can use that data to send automated messages in real time, turning at-risk returns into happy customers.
Using Copilot's powerful campaigns, we were able to increase our paper sales for our HP Printers
Chaim Piekarski
CEO, C+A Global
Reviews Engine
Target happy customers to get more five-star reviews
Stop risking negative reviews with one-off email blasts. Our Reviews Engine lets you target your most active and engaged customers at key moments of delight. So you can get better reviews more often and use word of mouth to fuel online growth.
Upsell and subscription engines
Leverage data to sell more products and subscriptions
With Copilot.cx, a customer’s first purchase is just the start. By combining user behavior data with device analytics, our Upsell and Subscription Engines let you send out targeted campaigns to drive repurchases, subscriptions, and referrals.
Customer Experience Engine
Turn customers into brand advocates
Surprise and delight your customers with our Customer Experience Engine. Send a simple message to celebrate key milestones, or reward their loyalty with a timely offer. So next time a friend asks for a recommendation, your brand is the first name that springs to mind.
Give your marketing team the edge
The Copilot.cx SDK was built with marketers in mind. We’ll help your developers integrate it with your product and app, then we’ll show you how to make the most of all that data.
Optimized for IoT products
Automated Campaigns
Retail Store Compatible
No Coding Required
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For the Love of Your Product
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