Smart home news, minus the noise

Every two weeks we send a short roundup for people who build, sell, and love smart products.

What you'll get

Our latest posts from the Copilot.cx blog and Medium
Heads-ups on the industry events and launches worth watching
A quick take on what it all means for smart product brands

How often

About every two weeks. We'd rather be missed than ignored.

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The latest stories from Copilot.cx

Explore the latest news from the world of smart technology, with advice and inspiration to help optimize user engagement for your brand.

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Cheerful dashboard showing a friendly NPS: fine score while one small red bar on a segment chart waves a tiny white flag

Tech

NPS Segmentation, Revisited: How to Find Out Which Customers Are Unhappy (and Why)

Your overall score says "fine." One firmware version might disagree. A hands-on walkthrough for connected products.

Tsiki Naftaly

Oct 08, 2026

Cozy smart home with a thermostat, smart lock and sensor connected to a home hub

Tech

Apple Is Rebooting the Smart Home, and LG Is Bringing the Hardware

A thermostat, a lock, cameras and a tiny sensor, designed with Apple's input and sold under LG's name. Here's what the FCC filings show, and the question I keep asking: who picks up the phone when something breaks?

Tsiki Naftaly

Oct 07, 2026

Woman taping up a cardboard box at her desk

Tech

The Surprising Rise of Consumer Electronics Product Returns

The number of returned products is on the rise as consumer behavior shifts further away from traditional retail to online shopping.

Tsiki Naftaly

Nov 05, 2024

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Smart home news, minus the noise

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The latest stories from Copilot.cx

NPS Segmentation, Revisited: How to Find Out Which Customers Are Unhappy (and Why)

Apple Is Rebooting the Smart Home, and LG Is Bringing the Hardware

The Surprising Rise of Consumer Electronics Product Returns